By purchasing English Lessons via bank transfer or via the genuine-english.com website you agree to the following Booking and Cancellation Policy. Please read this policy carefully before you make a purchase. The purchase of lessons is considered your agreement to follow the rules set out in this policy document.

genuine-english.com booking and cancellation policy:

1. You must be eligible to enter into a contract and be at least 18 years old to purchase English teaching services from genuine-english.com.

• i. genuine-english.com provides its English teaching services to individuals aged 16 and above; however, anyone aged under 18 must have a parent or guardian make the payment for the lessons. By making this payment, the parent or guardian agrees to the booking and cancellation policy on the behalf of the individual under the age of 18.

2. Please read the service description carefully before making a purchase.

• i. It is your responsibility as the purchaser of services provided by genuine-english.com to decide whether the services will meet your needs. Please contact us if you have any questions about the services we offer prior to making a payment for the provision of these services.
• ii. The description of services is as set out in the website, catalogues, brochures, or other form of advertisement. Any description is for illustrative purposes only.
• iii. In the case of services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
• iv. All services which appear on the website are subject to availability.
• v. We can make changes to the services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

3. Customer responsibilities.

• i. You must co-operate with us in all matters relating to the services, and provide us with all information required to perform the services.
• ii. Failure to comply with the above is a customer default which entitles us to suspend performance of the services until you remedy it or if you fail to remedy it following our request, we can terminate the contract with immediate effect on written notice to you.

4. Lesson durations. 

• i. Lessons are bought in the following quantities

1. 1 x 1-hour lesson
2. 1 x 1.5-hour lesson
3. 1 x 2-hour lesson
4. 11-hour lesson pack
5. 20-hour lesson pack
6. 30-hour lesson pack
7. 40-hour lesson pack
8. 50-hour lesson pack.

• ii. All packs of lessons can be used as 1-hour, 1.5-hour, or 2-hour lessons as preferred by the student.
• iii. Unless agreed otherwise, the minimum lesson duration is 1 hour and the maximum lesson duration is 2 hours.

5. Your personal and financial details. 

• i. genuine-english.com uses a website builder and online shop provided by IONOS Ltd., a trusted website and online shop provider in the UK. Some or all of your personal and financial details may be processed by 3rd parties when you purchase a product or service from the genuine-english.com shop. All details regarding this can be found either within our privacy policy or in the individual privacy policies of the 3rd party companies which process transactions on our website. The details of the 3rd party companies which process transactions and therefore may or may not process your personal and financial data will be available to you at the point of sale.
• ii. genuine-english.com does not keep a record of your financial details and to the best of our knowledge does not have access to any financial information inputted into our online shop.
• iii. We retain and use all information strictly under the privacy policy.
• iv. We may contact you by using your email or other electronic communication methods and by pre-paid post and you expressly agree to this.
• v. By using the website (including paying for products and services), you agree to the terms outlined in the Privacy Policy and various other legal statements available in the legal statements section of the website.


6. Basis of sale.

• i. The description of services in our website does not constitute a contractual offer to sell the services. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.
• ii. The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.
• iii. A contract will be formed for the services ordered only when you receive an email from us confirming the order (Order Confirmation). You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order you agree to us giving you confirmation of the contract by means of an email with all information in it (i.e. the order confirmation). You will receive the order confirmation within a reasonable time after making the contract, but in any event not later than performance begins of any of the services.
• iv. No variation of the contract, whether about description of the services, fees, or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and the supplier in writing.
• v. We intend that these Terms and Conditions apply only to a contract entered into by you as a consumer. If that is not the case, you must tell us so that we can provide you with a different contract with terms which are more appropriate for you and might, in some respects, be better for you, e.g. by giving you rights as a business. 


7. Price and Payment.

• i. The price for teaching services and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing.
• ii. You must pay by submitting your credit or debit card details when you order and we can take payment immediately or otherwise before the performance begins of any of the services.
• iii. Occasionally, payment can also be made via bank transfer. In this case an invoice will be sent to your email address featuring our bank account details. You can then make the payment via bank transfer. You will receive a receipt of payment once the payment has been received. 


8. Refund Policy.

• i. You have a 14-day right to a refund associated with your purchase of lessons/lesson packs if you change your mind as long as you do not have a lesson or book a lesson (and receive a confirmation email) and cancel it within 24-hours of the lesson start time.
• ii. You can cancel the contract for teaching services and receive a full refund by telling us in writing no later than 14 days after the contact was made as long as you haven’t already started using the service.
• iii. We must not begin the supply of a service before the end of the cancellation period (14 days from the date of purchase) unless you have made an express request for this service.
• iv. You waive your cancellation rights (right to a refund) at the moment you are within 24 hours of the first lesson you have received a booking confirmation email for, even within the 14-day period from the day that you purchase the lesson/s.
• v. You can request a refund in writing by contacting hello@genuine-english.com.
• vi. The date and time of the email received regarding your request for a refund will be used to judge whether you have requested a refund within the 14-day period from the date you made the purchase.
• vii. The date and time of the email received regarding your request for a refund will be used to judge whether your right to a refund is waived as a result of requesting a refund less than 24 hours before the commencement of a lesson that has been confirmed in writing.
• viii. Refunds will be processed within 14 days of the date that you request a refund providing that the request is deemed to be valid and in accordance with the terms above.

9. Delivery of teaching services: lessons will be delivered online only.

• i. The lessons you are purchasing are to be delivered online using video communication software such as Skype, Zoom, Google Meet, or WhatsApp.
• ii. The preferred method of lesson delivery is Skype. But you may request to use a different method if you prefer.
• iii. Please ensure that you have a strong internet connection and a computer or mobile device that is suitable for video calls.
• iv. genuine-english.com takes no responsibility for lessons missed due to internet connection issues or poorly functioning devices/technology on your side.
• v. If your teacher has technical issues that stop the lesson from going ahead prior to or during a call, they will arrange a time to reschedule the lesson with you and you will not be charged for the missed lesson.
• vi. Please ensure that you have made contact with your teacher via the chosen video communication software prior to the beginning of the lesson, and that you have tested your camera and microphone to ensure that they are working. The lesson begins and ends from the time stated in the booking confirmation/ lesson review email, not the time you connect with the teacher via video call. 


10. 1-year expiration of lessons and lesson packs.

• i. You have 1 year (365 days) to use the lesson/s you have bought from its/their date of purchase.
• ii. Once you have purchased a lesson or pack of lessons, genuine-english.com will contact you via email and/or phone to arrange your first lesson.
• iii. It is your responsibility to maintain communication with your teacher/genuine-english.com in order to book and confirm lesson times and dates.
• iv. If you have purchased a lesson / lesson pack with genuine-english.com and have no future lessons booked but have lessons that you have paid for on your account, your teacher/genuine-english.com will contact you via email and/or phone to book and confirm a lesson.
• v. The responsibility is always yours to communicate with your teacher/genuine-english.com and book lessons within the 365 days you have to use your lesson/s.
• vi. It is the responsibility of genuine-english.com to provide you with a teacher’s availability, respond promptly to booking requests, and send you booking confirmation emails in a timely manner.
• vii. If you believe that you will not manage to complete all of the lessons you have paid for in the 1-year period from the date of purchase, please contact your teacher/genuine-english.com, who may be able to approve an extension of your 1-year booking period. This is done at the discretion of genuine-english.com and is not always possible due to the demands of the business. 


11. genuine-english.com operates a 24-hour cancellation policy.

• i. Once a lesson is confirmed in writing this 24-hour cancellation policy applies.

1. Bookings are confirmed in writing via booking confirmation emails and lesson review emails that are sent from genuine-english.com email addresses.

• ii. You can not reschedule your booked lesson (make alterations to the start time or date) within 24 hours of the start time of the lesson.
• iii. If you cancel your lesson within 24 hours of the time the lesson is scheduled to begin, the full lesson fee will be charged, regardless of whether you attend the lesson or not.
• iv. You may reschedule or cancel your lesson more than 24 hours before the time that the lesson is due to begin. 


12. Respectful and appropriate conduct

• i. The successful operation of genuine-english.com's services relies on mutual respect between all stakeholders and customers at all times.
• ii. Your genuine-english.com teacher holds a clean criminal records check certificate (Disclosure and Barring Service Certificate).
• iii. It is expected that teachers and students exercise respectful and appropriate conduct during their lessons. If for any reason a student or teacher believes that this has not been achieved, both parties have the right to terminate the lesson immediately and raise any concerns via email (hello@genuine-english.com).
• iv. The concerns will be taken very seriously and further investigation may be required to fully understand the nature of the issue raised.

1. In the instance that the student is deemed to be in breach of the standards of respectful and appropriate conduct, the lesson fee will be charged at the usual fee even if the lesson does not last for the intended duration. The action taken following this will be on a case-by-case basis.
2. In the instance that the teacher is deemed to be in breach of the standards of respectful and appropriate conduct, the student will not be charged for the lesson. The teacher may also be subject to our disciplinary procedures and further action may be taken to resolve any issues that may have arisen.

13. The lesson will not be extended if the student is late.

• i. The lesson will run for the scheduled lesson time only. If the student arrives late to the lesson, this does not mean that the lesson time will begin from when the student arrives. The lesson will end at the time it is scheduled to end. 

  For example: A lesson is booked and confirmed to begin at 1200 and end at 1300. If the student does not attend the lesson until 1210, it does not mean that the lesson will be until 1310. The lesson will be until 1300 as originally planned.

14. Teacher absence or lateness

• i. Your teacher will make every effort to attend the lesson at the time you have mutually agreed; however, there may be circumstances in which the teacher will be absent or late. 

  Examples of reasons for a teacher being absent or late: Due to illness or an emergency,
loss of internet connection, unforeseen circumstances that have led to the teacher needing to care for a family member or friend, etc.
• ii. The teacher must give you as much notice as they possibly can of their potential lateness or absence. However, in certain circumstances (e.g. an emergency) this may not be possible.
• iii. If your teacher has not started the call within 10 minutes of the scheduled lesson time, and has given you no warning of their potential lateness/absence, please contact hello@genuine-english.com.
• iv. In the event that a teacher is late, the teacher will offer the student to extend the lesson by the period of time that the teacher is late either on the same day that the lesson takes place or at a mutually agreed time in the future (usually as an add-on to a future lesson). 

  For example: The teacher is 10 minutes late and the student and teacher agree to extend the lesson by 10 minutes. If the student cannot extend the lesson that day, the teacher will offer to add 10 minutes to a future lesson.
• v. In the event that a teacher is absent, the lesson will be considered to be incomplete and the lesson will be rescheduled to a time in the future.
• vi. You can raise a complaint regarding a teacher’s lateness or absence by contacting hello@genuine-english.com. All complaints will be taken very seriously and we always appreciate your feedback.

15. The availability of your teacher

• i. Your lessons are booked with genuine-english.com , not with a particular teacher. We reserve the right to select a teacher for you based on your learning goals, language level, and the availability of our teachers. We will always aim to provide the same teacher for every lesson you book; However, this might not always be possible.
• ii. You will be expected to communicate with genuine-english.com regularly in order to book and confirm lessons.

1. In order to simplify the booking process, you may book your next lesson with your teacher in class. However, the booking is not confirmed until it is in writing.
2. Your teacher is likely to set the date for your next lesson with you, but genuine-english.com will confirm the lesson booking in writing in the form of a ‘lesson review’ email/booking confirmation.
3.  We aim to make our booking process as straightforward as possible. Please remember that a lesson is only confirmed when you have received either a booking confirmation email or your next lesson date/time confirmed in writing in a ‘lesson review’ email from a genuine-english.com email address.

• iii. Your lesson pack will not state the date or time of any individual lesson, you must agree the dates and times with genuine-english.com.
• iv. The opening hours of the business are: 

  Monday to Friday: 8:30am to 9:30pm UKT

  Saturday: 8:30am to 12pm UKT. 

  Sunday: Closed

  genuine-english.com is closed on public holidays in England and Scotland and from the 23rd of December to the 3rd of January.
• v. We aim to respond to enquiries as soon as possible, but the maximum wait time for a reply should be 72 hours. If you have not received a reply from your teacher/genuine-english.com within 72 hours, Please contact us at hello@genuine-english.com.
• vi. Teachers take holidays from time to time and may be unavailable to teach. Your teacher will give you at least 7 days of notice if they plan to be unavailable to teach for a period of time. You may ask genuine-english.com to provide an alternative teacher to cover the period of time that the teacher is on holiday; however, this may not always be possible.
• vii. If your teacher’s absence may impact your ability to complete your lesson pack within the 1-year period from the date of purchase, you can apply to extend the pack by the period of time that the teacher has been away by contacting hello@genuine-english.com.

 16. Clear and open communication to make the service run smoothly

• i. Your genuine-english.com teacher is required to communicate their availability to you and genuine-english.com in a timely manner in order for you to be able to book lessons.
• ii. With the above point in mind, you are expected to communicate your availability to your teacher/genuine-english.com and attempt to find a time that suits you to have your lesson/s.
• iii. If you plan to increase or reduce your lesson frequency or the duration of your lessons, although it is not a requirement, we appreciate it if you could let your teacher/us know. That way, your teacher can organise their schedule effectively and ensure that all students have up to date knowledge of their teacher’s availability.
• iv. If you have a lesson with your teacher at a regular time each week, please be aware that this may not always be possible, despite every effort being made by the teacher to make it possible.
• v. If possible, please discuss the date/time of your next lesson with your teacher at the end of your lesson. If you cannot do this, please contact your teacher/us to arrange a suitable date/time for your next lesson.

1. Please remember that lesson bookings/arrangements are not confirmed until they are written in a booking confirmation email or lesson review email.

• vi. You will receive a ‘lesson review’ via email within 24 hours of the completion of your lesson from a genuine-english.com email address. This email will state in writing the date and time of your next lesson if it has been agreed verbally at the end of the lesson. If it has not been agreed verbally at the end of the lesson, TBC (to be confirmed) will be written instead of a specific time and date, indicating that further communication is needed to book and confirm your next lesson.

1. This further communication can be with your teacher directly or with genuine-english.com . However, verbally agreed arrangements do not constitute a booking confirmation. Your arrangement is only confirmed when you receive a confirmation in writing from a genuine-english.com email address. 

17. The transfer of lesson credits. 

• i. In very limited circumstances, it may be possible for you to transfer your lesson credits to a friend or family member.
• ii. This is at the discretion of genuine-english.com , and all applications for such transfers of credits will be decided on a case-by-case basis.
• iii. If you feel it is necessary to transfer your lesson credits to a friend or family member, please contact hello@genuine-english.com to state why this is necessary.
• iv. Please ask the person you would like to transfer your lesson credits to (the receiver) to contact us via email or a contact form on our website. They must accept all terms and conditions including those set out in the privacy policy in order to take lessons with a genuine-english.com teacher.
• v. Upon receiving lesson credits, it is considered by genuine-english.com that the receiver accepts and agrees to abide by the booking and cancellation policy (this policy), and all applicable terms and conditions set out on the website.
• vi. The 1-year expiry of the lesson credits will not be extended or reset upon transfer of lesson credits.
• vii. Transferred lessons will not have the original purchaser’s 1-year expiry date extended
under any circumstances. 


18. Reasonable adjustments to the booking and cancellation policy.

• i. As with all services, an element of give and take is necessary in order for things to flow correctly and smoothly. genuine-english.com reserves the right to amend this policy temporarily on a case-by-case basis if it is deemed necessary to do so.
• ii. The intention of any amendments is to ensure that both the customer and the genuine-english.com teacher are happy and believe that the agreement is fair to both parties.
• iii. These amendments may be made verbally or in writing by the owner of genuine-english.com only. Therefore, your teacher may need to seek approval for an amendment to be made.
• iv. genuine-english.com is a business built on the principles of fairness and openness. This booking and cancellation policy is designed to deliver on those founding principles. Should you believe that you have not been treated fairly, you have the right to complain, following the complaints procedure in section 24 of this policy. 


19. No permission for the student to copy, broadcast or record lessons or lesson-related content.

• i. Under no circumstances should you copy, broadcast, or record any part of a lesson that you have with your teacher or lesson-related content provided by your teacher. This is strictly prohibited. This includes a prohibition on making any visual or audio recordings.
• ii. If you are found to have copied, broadcast, or recorded any of the lesson/lesson-related content, legal action may be taken against you, and your lesson package may be terminated immediately without a refund. 


20. Limited permission for teachers to copy, record, or broadcast lessons.

• i. The teacher may record or copy small sections of a lesson for a limited number of reasons (e.g. marketing) with the express permission of the student in writing and approval of the owner of genuine-english.com in writing.
• ii. The teacher may record or copy small sections of a lesson for an extremely limited number of reasons (e.g. teacher or student safety) without written permission from the student or the owner of genuine-english.com . In such a situation, the teacher will be required to complete a ‘video recording report’ which will be sent to the owner of genuine-english.com and the student to sign. Should further action need to be taken, the recording will be kept in accordance with the GDPR. Should further action not need to be taken, the recording will be deleted. The recording will never be shared with third parties unless required by law and the student will be notified of any action to be taken and asked to approve such action if necessary/required by law.
• iii. From time to time genuine-english.com may broadcast a lesson, but this would not be a lesson that you would have to pay for and you would have to give your permission for this in writing prior to lesson commencement. This broadcast would be for marketing purposes and therefore several documents may need to be signed. 


21. Teacher Quality of Service Observations

• i. From time to time, genuine-english.com conducts teaching observations in order to assess and maintain the quality of teaching services provided by our teachers.

1. This is a standard and necessary practice in the education sector.

• ii. genuine-english.com reserves the right for up to 2 line managers/senior teachers to attend a class for a maximum of half of the class duration in order to observe the teaching delivered by a genuine-english.com teacher.

1. This means that a maximum of 4 people may attend a 1-to-1 class for up to half of a full class duration (1 student, 1 teacher, and 2 assessors (senior teachers/line managers).

• iii. The student and teacher will be informed that a teaching observation will take place in their lesson no less than 3 days in advance.
• iv. The student has the right to reject the request for a teaching observation to take place in a given lesson.
• v. Assessors will mute their microphones during the observation and will not disrupt the flow of the lesson whatsoever.

22. Quality of service questionnaires

• i. From time to time, you may receive an email from a genuine-english.com email address inviting you to complete a short questionnaire about your experience studying with us.

1. You give your express permission for us to send you an invitation to complete a short questionnaire about our services.
2. You are under no obligation to complete and return the questionnaire.
3. All questions will be either YES/NO questions or scale of 1-5 questions.
4. We will not collect any personal data using these questionnaires.
5. We will not associate any of your personal data with the responses given.
6. The answers you give will be added to a dataset and used for performance monitoring purposes only.

 23. The usage of teaching materials/resources.

• i. Your genuine-english.com teacher uses teaching/learning materials that are;

1. Licensed to us or your teacher by a 3rd party provider.
2. Created by us using software/tools licensed to us or your teacher by a 3rd party provider.
3. Small extracts of copyright material that are being used for instruction under the legal term, ‘fair dealing’. (In compliance with UK IP law, no more than 5% of a piece of copyright material will be copied per annum.)
4. Copyright material with permission from the copyright holder for usage for educational purposes.

• ii. In certain circumstances, it may be necessary for you to purchase some teaching/learning materials yourself if you and your teacher decide it will be the right way for you to achieve a certain learning outcome.

1. Alternatives to additional purchases of materials will be discussed with the student.
2. genuine-english.com is not obliged to provide additional learning materials for specific learning outcomes. 
3. Under no circumstances will genuine-english.com pay for additional learning materials (e.g. whole course books) for an individual student.

• iii. You may be sent learning materials (documents, audio/video files, etc.) by your teacher that you will need to download in order to access.

1. Every effort has been made by genuine-english.com to ensure that learning materials used by teachers are free from viruses that can damage your computer.
2. Downloading learning materials provided by your teacher is done so at your own risk.
3. genuine-english.com accepts no responsibility for any negative outcomes arising out of the downloading and subsequent usage of learning materials provided by your teacher.
4. Please ensure that you are using up-to-date systems and fully functioning technological devices when you download learning materials. We take no responsibility for failed downloads or poorly functioning learning materials if the reason for this is down to the improper/poor functioning of the student’s systems and/or technological devices or any other issues at your end.
5. If you do not wish to download learning materials, your teacher will share their screen or use an alternative method (e.g. google docs) to ensure that you can use the materials they wish for you to use in class. This may result in the learning materials having limited functionality compared to a version downloaded on your device.

• iv. genuine-english.com is always expanding its teaching/learning resources. We welcome recommendations as to which materials you would like to use in your classes. Please communicate your goals with your teacher and they will endeavour to provide the best possible teaching/learning materials for you to achieve your goals.

24. Complaints procedure. 

• i. genuine-english.com prides itself on delivering a fantastic service at a fair price. If you are dissatisfied with the service you have received for any reason, please write your complaint to hello@genuine-english.com . We will respond to your complaint within 72 hours and try our best to come to an agreement on how best to proceed.
• ii. In the unlikely event that you are still dissatisfied after communicating with genuine-english.com , it is advisable that you consult The Consumer Rights Act 2015 at the following link: https://commonslibrary.parliament.uk/faulty-goods-digital-content-services/ . Here you will be able to learn more about your consumer rights and the possible options you have regarding your complaint.
• iii. The contract (including non-contractual matters) is governed by the law of England, Wales, Scotland, and Northern Ireland.

25. Privacy. 

• i. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
• ii. These terms and conditions should be read alongside, and are in addition to our policies, including our privacy policy, and cookie policy (available in the legal statements section of our website).
• iii. For the purposes of these Terms and Conditions:

1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
2. ‘GDPR’ means the UK General Data Protection Regulation.
3. ‘Data Controller’, ‘Personal Data’, and ‘Processing’ shall have the same meaning as in the GDPR.

• iv. We are the Data Controller of the Personal Data we Process in providing services to you.
• v. Where you supply Personal Data to us so we can provide services to you, and we Process that Personal Data in the course of providing services to you, we will comply with all our obligations imposed by the Data Protection Laws:

1. Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected.
2. We will only Process Personal Data for the purposes identified.
3. We will respect your rights in relation to your Personal Data; and
4. We will implement technical and organisational measures to ensure your personal data is secure.

• vi. For any enquiries or complaints regarding data privacy, you can email hello@genuine-english.com 


26. Excluding liability.

• i. The supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the contract was made, or (ii) loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a consumer - because we believe you are not buying the services and goods wholly or mainly for your business, trade, craft or profession.

27. General.

• i. If any court or competent authority finds that any provision of this booking and cancellation policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
• ii. This agreement will be governed and interpreted by the law of England, Wales, Scotland, and Northern Ireland. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English, Welsh, Scottish, and Northern Irish courts. 

28. The right to amend and add to this booking and cancellation policy at any time. 

• i. genuine-english.com reserves the right to change this booking and cancellation policy as we may deem necessary from time to time or as we may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the policy from your first lesson after the amended policy has been published. 


29. Disclaimer.

• i. None of the content in either the products sold or services delivered by genuine-english.com constitutes advice on which you should rely. It is provided for informational and educational purposes only. We do not make any representation or warranties with respect to the accuracy, applicability, fitness, or completeness of any of the content provided within our services or products. Any views expressed when a service is being delivered or within a product sold to you represent the views of the original speaker delivering the service or the creator of the product and do not necessarily represent the views or opinions of Joseph Simpson t/a genuine-english.com . We disclaim any and all liability to you for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from the usage of our services and products, which are provided as is and without warranties. 


30. Attribution. 

• i. Some sections of these Terms and Conditions have been taken directly from the free Terms and Conditions of sale offered by Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

If you have any questions or concerns regarding this booking and cancellation policy, please contact hello@genuine-english.com prior to making a purchase.